LionDesk Review

Name: LionDesk
Brand: LionDesk
Availability: InStock

LionDesk is a real estate CRM built for solo agents and small teams — delivering SMS/email drip campaigns, an AI text assistant called Tony, and built-in video messaging in one affordable platform.

Starting at $30/mo

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LionDesk Pros

AI text assistant Tony auto-responds to new leads via SMS and email, initiating conversations without agent intervention
Built-in video messaging and video texts (100/month on Starter) let agents send personalized video emails without a third-party tool
Pre-built real estate drip campaigns included in all plans — agents can launch automated follow-up sequences same day they sign up
Transaction management pipeline included in the $30/mo Starter plan — no separate software needed for basic deal tracking

LionDesk Cons

Customer support widely criticized as slow and unresponsive — GetApp reviewers rate support 3.6/5 with reported multi-day resolution times
Brokerage-level reporting is rudimentary — no team-wide production dashboards or lead-source ROI tracking available
Starter plan caps users at 500 texts and 2,000 emails per month — teams with high contact volume hit overage charges quickly
Key features like text-2-sell shortcodes and custom texting number require Pro+ ($49/mo); white-label email domain not available on entry tier

Product Overview

LionDesk positions itself as an affordable entry point to real estate CRM automation, competing directly with Wise Agent and Top Producer on price while offering built-in AI texting via its Tony assistant, video email, and text-2-sell lead capture codes that pricier platforms like Follow Up Boss and kvCORE bundle into higher tiers. Individual agents building their first contact automation workflow will find LionDesk practical — the drip campaign builder is ready-to-use on day one, and the $30/month Starter plan includes transaction management and Facebook lead generation. Teams and brokerages, however, hit walls quickly: brokerage-level reporting is rudimentary, key features like text-2-sell shortcodes and custom texting numbers require the $49/month Pro+ plan, and customer support is widely documented as slow. Agents who outgrow solo production or need deep IDX behavioral data should plan on graduating to a more enterprise-focused CRM.